Terms & Conditions
Thank you for visiting Cataleya London’s website. The site is owned and operated by Cataleya London Ltd. Please read these terms and conditions carefully before ordering any goods from this site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions. We will occasionally update the terms and conditions, so you should check this page regularly to take note of any changes made.
Throughout these terms and conditions ‘you/your’ refers to you the customer and the term ‘our/we’ refers to Cataleya London Ltd.
www.cataleyalondon.com is a website operated by Cataleya London Ltd. We are registered in England and Wales under company number: 08442401 and with our trading address at 145 – 157 St John Street, London, EC1V 4PW.
If you order with Cataleya London, sign up for our newsletter or email alerts we shall retain your details so that we can deal with your order and/or send you alerts. We shall not sell or rent your name, addresses, email addresses or other personal information. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure personal information you give us is kept secure and processed fairly and lawfully.
If you wish any or all of your personal information submitted to be removed from our database at any time, or if you do not wish to receive any marketing information from us, or if you wish to update or correct any inaccuracies in the personal information we hold about you or, if you have any comments please e-mail us at [email protected].
Orders and Payments
All orders placed are subject to acceptance and availability, whilst every effort is made to keep the website up to date on stock availability, this can only be confirmed once your order is received by us. If for any reason your order cannot be fulfilled we will notify you by email as soon as possible, if payment has already been taken this will be refunded back to you.
Once you have completed your online order we will send you an email to confirm we have received it, this email is not an acceptance of your order just confirmation that it has been received by us. Cataleya London Ltd. reserves the right not to accept your order. If there are any errors in your order confirmation please notify us immediately by emailing [email protected].
All prices listed are in UK pound sterling and include any applicable UK VAT.
We accept payment online with all major credit / debit cards via PayPal. Once payment has been received by us your order will be dispatched to your nominated address and an email will be sent to you confirming this. Only when this email is sent is the sale contract between you and Cataleya London Ltd. completed.
By agreeing to these terms and conditions and offering to purchase goods through the website you are confirming that you are eligible to purchase the goods – that you are over 18 years of age and that the information you provide about yourself is correct. You confirm that any credit / debit card used to place an order is your own or that you have been authorised to use it by the owner. All transactions may be subject to validation checks and authorisation by the card issuer.
Orders shipped outside the UK may be subject to local import duties and tax; any such additional charges must be covered by you. If you are ordering from outside the UK we recommend that you check said potential charges before placing an order.
Promotional codes are non-transferable and there is no cash alternative. Only one code can be used per transaction and must be redeemed by the date published if applicable.
Cataleya London Bespoke Collection
Are you in love with one of our designs but would like a different colour? We also offer a bespoke service where we can look at sourcing a particular colour, leather and offer customisation. Submit your request to [email protected] and we will see what we can do! Please note when using this service we will search for and source your leather and hardware then send it for production. This process can take 40 – 90 days, but of course it is worth it when you get that amazing handbag you want!
We will aim to dispatch all orders within 1-2 business days of payments being received, please allow up to 5 working days to receive your order. Cataleya London offers free delivery in the UK.
Delivery outside the UK is £15.00, please allow up to 7-10 working days.
All deliveries will require a signature after which time responsibility for the items purchased passes to you.
You may cancel your order up to 7 days after receipt, this period starts the day you receive your goods.
If you wish to cancel your order please advise us as soon as possible by emailing [email protected]. If this is after the goods have been dispatched you must return the items back to us at your own cost. Once we have received your email we will advise you where to return the goods. Goods must be returned within 5 working days. Refunds will only be processed upon receipt of the returned goods.
Refunds and Exchanges
If you wish to return an item to us for a refund or exchange this must be done within 7 days of receipt of your goods. To return an item please email us at [email protected] stating the reason for your return and we will advise you of the return address and provide an RMA code. The RMA code should clearly be stated when you return the goods to allow the refund / exchange to be processed.
All items must be returned to us unused and in the original packaging. If goods are returned to us in an acceptable condition we will endeavor to process a refund or exchange within 5 working days. If returns are deemed by us to be damaged in any way a refund / exchange may be refused.
Postage costs for returns are not covered by Cataleya London Ltd.
If in the unlikely event you find any fault please email us at [email protected] within 10 days of receipt of your order advising of the problem. We will then advise where to return the item to. All returns must be sent back unused and in the original packaging, if a fault is found you will be offered either a refund or exchange.
We recommend all items you return to Cataleya London Ltd be sent via a traceable delivery service, which insures you for the value of the goods, as we cannot be held responsible for any losses during transit. We will only be able to process cancellations/refunds/exchanges upon receipt of goods.
We operate a complaints handling procedure which is used to try to settle any disputes when they first arise. Please contact us should you have any complaints or comments.
“Cataleya London’ and the logo as it appears on our website and products are trade marks of Cataleya London Ltd. All rights are reserved.
Intellectual Property Rights
We are the owner and the licensee of all intellectual property rights in our site, and in our material published on it.
All content on our website is protected by national intellectual property and other laws and international treaty provisions. Your use of our website and its contents grants you no legal right to copyright, designs, trademarks or any other intellectual property and material rights contained within it. You may not copy, broadcast, republish, download, store (in any medium), transmit, make available to the public, adapt or change in any way the content of our website for any purpose without our prior written consent. You may use this website for your own personal non-commercial use only. You may not use this website or any of its contents to further any commercial purpose.
We cannot guarantee that colours on our website will be true to life. This depends partly on the colour settings of your computer and monitor and partly due to the natural variations in the colour of the leather.
Due to the tanning and manufacturing process some colour transfer may occur and water spotting may happen if the bag is exposed to rain. We cannot accept responsibility when this occurs. Remember each leather hide is unique so each Cataleya London Ltd bag is unique.
How to care for your Cataleya London handbag
Your Cataleya London handbag is made from 100% high-grade leather and is a hardwearing product that will last if cared for in the correct way.
Store leather away from direct sunlight to prevent the colour fading. We advise not overfilling the leather bags as they may lose their shape, and this can cause unnecessary strain on zips and other metal hardware. If your Cataleya London handbag does get wet, please wipe off water and allow to dry naturally. Following this we recommend that you apply a leather protection cream to help repel water and nourish the leather. However, remember to test any product on an unobtrusive section of your bag beforehand.
Ethical Sourcing Policy
Cataleya London is committed to offering it’s customers high quality products and ensures that all stages of our production are operating ethically. Being an independent company we do not mass produce, so frequently the leather we source and use has only been used to create 1-3 of our designs.